With Kotapay, Payroll Solutions, Inc. Makes Payday Happen

When Janet Pluntze founded Payroll Solutions, Inc. in Renton, Washington two decades ago, she knew she would need a processing partner to help her organization function well.

“Our job is to pay Joe, to pay Sally, to pay Sarah,” Janet explained, “but it’s Kotapay’s job to make that happen – and Kotapay has been a rock solid partner for us.”

Payroll Solutions serves businesses in manufacturing, hospitality, medical care, real estate, and other industries that pay workers. “The employee just wants to get paid on time, and they want to see an accurate paystub. But there’s so much more beyond that that the employer has to be aware of, and has to be ultimately accountable for,” she said. “Knowing that they have a strong payroll partner impacts them in a positive way.”

Todd Richardson, Kotapay’s National Sales Manager, has known Janet since he joined the company 14 years ago. “It’s a great relationship,” Todd said. “We know her and her team by first name basis, and she knows our Kotapay staff by first name.”

“One of the reasons that we value Kotapay so much is that there are people behind the phone,” Janet said. “We don’t get a recorded message when we call Kotapay. We get a human – and that makes all the difference. In critical moments, we’ve got to have a partner that feels our urgency and acts accordingly, and that has always been Kotapay.”

Along the way, Janet’s company found itself in need of a new banking relationship – so she turned to First International Bank & Trust, of which Kotapay is a division. “They were so clearly head and shoulders above any of the other banks we reached out to,” she said. “They understand the payroll industry and have the products that a company like ours needs, like Positive Pay, which helps us protect our clients and ourselves from fraud.”

Watch the video above to hear more from Janet and Todd about the prosperous relationship that Kotapay and Payroll Solutions have had for two decades.

If you’d like to know more about the payments solutions Kotapay can provide for your business, contact Todd and the rest of the Kotapay team at (800) 378-3328, or visit https://www.kotapay.com/contact.